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Pinnacle Customer Glossary


Table of Contents

Glossary of Terms

Glossary of Terms

TermWhere FoundMeaning
[Printer Icon]Various pagesPrint currently displayed report.

Note

Use caution in selecting this in conjunction with the "Include Individual Detail" checkbox. Depending on the number and type of telecom lines and other services your department uses, this may result in a very lengthy (hundreds of pages) report!

Account CodeSummary ReportsPeopleSoft account code used to specify type of service
Billing DateSelect Customer/Customer Invoices pageThe date on which a bill (charge for services) was generated. This is a clickable link which will take you to the complete bill generated on that date. For any given Customer, over time, multiple "billing date" records will be listed, representing an historical record of billing for that Customer.
ChargeVarious pagesThe actual monetary amount ($d,ddd.cc) charged for this item (individual or summary/total, depending on report requested). Note that negative values may appear, representing credits.
Charge CategorySummary ReportsType of charge summarized in this summary: MRC, OCC, Toll
CountSummary ReportsThe number of charges included in this summary.
CustomerVarious pagesYour CNS/Telecom Customer ID (Customer Number & Name). If you are responsible for multiple accounts, you may select the account you wish to view from the drop-down menu.
Customer InvoicesSelect Customer/Customer Invoices pageIndicates that you are on the page which provides access to Customer Invoice reports.
Customer SummaryCustomer Invoice Reports by Purchase Order Number / Customer Invoices for [billing date] pageTotals for all Purchase Orders for selected Billing Date
Customer Summary For Purchase Order:...Customer Invoice Reports by Purchase Order Number / Customer Invoices for [billing date] pageDetail charges per Purchase Order
Date/TimeVarious ReportsThe date and time (mm/dd/yy HH:mm) at which the billable event occurred
DescriptionVarious ReportsA "human-friendly" translation of the Item Code (Billing Code)
DurVarious ReportsThe duration (actual clock-time) of the connection in minutes. Note that while the format is minutes:seconds (mm:ss), all durations are rounded up to the next whole minute.
From #Various ReportsFor toll (long distance) and 'reversed-charge' connections (e.g., "collect calls" and incoming 800-number calls), the telephone number from which the call originated.
Include Individual DetailSelect Customer/Customer Invoices pageWhen this check-box is selected, clicking a particular "Billing Date" results in a fully-detailed report, with line-by-line breakdowns of the charges for all billed services.

Note

Use caution in printing reports with this checkbox selected. Depending on the number and type of telecom lines and other services your department uses, this may result in a very lengthy (hundreds of pages) report!

Internal UseVarious ReportsA number generated by the billing system for its own internal purposes. Not used by customers or by CNS-Telecom: please ignore this data.
helpThe 'navigation menu' [reports | home | help | logout] which appears near the top-right corner of all pagesTakes you to a set of help pages with additional information about features and functions of this system.
homeThe 'navigation menu' [reports | home | help | logout] which appears near the top-right corner of all pagesTakes you back to initial "Welcome" screen
ItemVarious ReportsThe billing code for this particular charge-type. See also "Description."
LocalVarious ReportsPlease ignore: CNS-Telecom does not bill for local calls.
logoutThe 'navigation menu' [reports | home | help | logout]which appears near the top-right corner of all pagesTerminates this session in the Telecom Billing Information system, and returns you to the CNS-Telecommunications Home Page.
MRCVarious ReportsMonthly Recurring Charges (typically, equipment maintenance charges)
NoteVarious ReportsAdditional identifying information for this charge; e.g., UF Decal number, Circuit Number, Preorder number
OCCVarious ReportsOther Charges and Credits and Monthly Line Service (monthly line service, adjustments, fees, labor, equipment purchases)
Order #MRC and OCC charge report linesIf this charge is the result of a work order placed during this billing cycle, the Work Order Number is shown here.
Output Method: [Excel, HTML, PDF, PDF (No Page Breaks)]Report Selection pagesAllows you to select the format in which you wish to receive the report. At this time, CNS-Telecommunications recommends you leave the default (HTML) selected, as this format provides you the greatest flexibility in "drilling down" to greater levels of detail.
PlaceVarious ReportsFor toll calls (long distance); the place (city, state) to which the call was made. For 'reversed-charge' connections (e.g., "collect calls" and incoming 800-number calls)], the place from which the call originated.
QtyMRC and OCC charge report linesThe number of units of this service for which the customer is being billed. Qty * Rate = Charge
RateMRC and OCC charge report linesThe charge per unit for this service. Rate * Qty = Charge
reportsThe 'navigation menu' [reports | home | help | logout] which appears near the top-right corner of all pagesLink to page allowing you to select any of the various reports available to your userid.
Select CustomerReport Selection pagesIndicates that you are on the page which allows you to select the Customer for which you wish to view billing reports
ServiceVarious ReportsThe category of service (e.g., Data Circuits, Inbound Toll Free, Voice, UF Directory Assisted Calls, etc.
TaxVarious ReportsGenerally $0.00, as most CNS-Telecom customers are non-taxable
To #Various ReportsFor toll calls, the telephone number to which the call was placed. For 'reversed-charge' connections (e.g., "collect calls" and incoming 800-number calls), the telephone number which received/accepted the connection.
TollVarious ReportsCharges for long distance/toll calls
TotalVarious ReportsMRC + OCC + Toll + Local + Tax = Total
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