"Relaying Denied" E-Mail Error Message
CNS Document ID:
Q1332
Last Updated:
04/15/2002
"Relaying Denied" E-Mail Error Message
| Q: | I have a problem sending a message outside the ufl.edu domain
space. Receiving is OK, and sending an e-mail inside UF is also OK.
But, whenever I send a message outside UF (from home or from the UF
campus), I get the following error message: Relaying
denied. Can you please help me or direct me to the
correct person for assistance? (CGH) |
| A: | If you are having this problem on campus and at home, it
sounds like you have two different problems. Try the following
suggestions: Check with the network administrator for your department.
Ask him or her to check to see if there is a valid reverse
within ufl.edu for the IP address (campus computer) you were
using. When you go home, if you are dialing up with GatorLink,
check to see if you are using SMTP.UFL.EDU as your outgoing mail
address. In November 2001, we stopped allowing variations of
SMTP.UFL.EDU and required the outgoing mail server to be exactly
specified as SMTP.UFL.EDU. One of our security rules is that the SMTP server
(outgoing mail) you use must match your Internet service
provider. This means that if you dial up using AOL or Earthlink
or some other Internet provider, the SMTP server you use must
come from the company who provides your dial-up connection. If
you are dialing up with some other company (not UF) but using
SMTP.UFL.EDU as your outgoing mail server, this would explain
why you are getting a Relaying denied message. Call your service
provider and get the correct SMTP address that you should use.
Regardless of your Internet provider, it is OK to use a UF
incoming mail address. It is just the outgoing server that must
match your Internet service provider.
If you have any trouble making changes to your home
configuration, please call the UF Computing Help Desk at (352)
392-4357. Their consultants are trained to assist you. (tlvh) |
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(352) 392.2061
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