There are a couple of reasons why this could occur. If you compose your message in a word-processor (such as MS Word), your word processor may use "typographic" apostrophes and/or quote marks, as these look more polished when printed. However, these characters are not the same as the plain-text apostrophes and quote-marks used in the basic character-set of standarded e-mail (ASCII). If you then copy and paste from the word processor into webmail, these special typograpic characters will usually be rendered as questionmarks, indicating that they are outside the set of standard e-mail characters.

If you are going to use a word-processor to compose your messages, we suggest that you save your word file as a plain-text file before cutting and pasting it into a mail message. This will generally cause any "fancy" typograpic characters to be converted to the standard character set used by e-mail systems.

Also, if the recipient does not have his/her e-mail set up to use an English character set, that can cause a similar problem. I hope this information is helpful to you. af/tlvh/dpb